Help Center
Documentation
Install, configure and get the most out of SureCartHub plugins, themes and the mobile app.
SureCartHub App
Connect your store and manage orders from your phone.
Getting started
Welcome! This guide walks you through installation, licensing and configuration. Use the sidebar to jump to any section.
- WordPress 6.0+ and PHP 7.4+
- Administrator access to your WordPress dashboard
- Your license key (available after purchase)
Installation
Download the latest release from your account, then upload and activate it in WordPress.
Step 1
Download
Log in to your account and download the ZIP from Purchases.
Step 2
Install
Go to Plugins → Add New → Upload (or Appearance → Themes).
Step 3
Activate
Activate the product and paste your license key in settings.
Licensing & updates
Tip
Your license key is in your account dashboard under Purchases. Once active, updates appear automatically in WordPress.
SureCartHub App
The SureCartHub app puts your whole store in your pocket – track orders, manage products and subscriptions, view customers and switch between multiple stores in real time. Available now on Android; iOS is coming soon.
Connect your store
- Install SureCartHub from Google Play and open it.
- In your SureCart dashboard, go to Settings → API and copy your Secret Token – see the step-by-step guide.
- On the app’s Connect Store screen, paste your store URL and the API token.
- Tap Connect – your dashboard, orders, products and customers load instantly.
Read vs. write access
A store token alone gives you full read access – dashboards, lists and details. To create, edit or delete data (and receive push notifications), activate a SureCartHub license in the app’s More tab.
Push notifications & multiple stores
- Push notifications: with an active license, open More → Notifications, allow permission, and get alerted on every new sale.
- Multi-store: add several SureCart stores and switch between them in a couple of taps – each store only shows its own data.
- Stay signed in: your token is stored securely on-device, so you won’t need to re-enter it each time.
Troubleshooting
Hit a snag? Most issues fall into one of the cases below. If none of these help, reach out to support.
“Invalid license key” when activating
Copy the key directly from your account’s Purchases page (no extra spaces), and make sure you’re using the key for the matching product. Each key only activates the product it was issued for.
Updates aren’t showing in WordPress
Confirm the license is active, then visit Dashboard → Updates and click Check again. WordPress caches update checks for up to 12 hours, so a manual check forces a refresh.
App won’t connect to my store
Double-check the store URL (including https://) and that the API token was copied in full. Tokens are case-sensitive – regenerate a fresh token in SureCart if connection keeps failing. See the Secret Token guide for screenshots.
I’m not receiving push notifications
Push requires an active license and notification permission granted to the app. Open More → Notifications, enable the events you want, and send a test push to confirm. Note that push works on the installed Android app, not web.
FAQ
Where do I find my license key?
Your license key is available in your account dashboard under Purchases after checkout.
How do I get updates?
Once your license is active, updates appear automatically in your WordPress dashboard.
Can I use one license on multiple sites?
License terms vary by product. Check your purchase confirmation or contact support for site limits on your plan.
Do you offer refunds?
Yes – we offer a money-back guarantee within the refund window listed at checkout. If a product isn’t the right fit, reach out and we’ll make it right.
Will the plugins work with my existing theme?
Our plugins are built to work with any standards-compliant WordPress theme alongside SureCart. Our themes are tuned for SureCart checkout, but the plugins don’t require a specific theme.
Is the mobile app free?
Yes – downloading the app and connecting your store is free, with full read access. A SureCartHub license unlocks creating, editing and deleting data, plus push notifications.
Still need help?
Our support team is happy to help you get up and running.
