🔒 Privacy Policy
Effective Date: 05-04-2025
Welcome to SureCartHub!
Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, surecarthub.com.
Please read this policy carefully to understand our views and practices regarding your personal data.
1. Who we are
This Privacy Policy explains how [Your Legal Entity Name] (“SureCartHub,” “we,” “us,” or “our”) collects, uses, and shares information when you:
- visit surecarthub.com and purchase or use our digital products (including the SureCartHub mobile app, WordPress plugins, themes, and add-ons built for SureCart);
- download, install, or receive updates for those products;
- use license keys and activations we provide for licensed software; and
- use optional features such as push notifications in the SureCartHub app.
SureCartHub provides tools and extensions for merchants who use SureCart. Our services are aimed at business users and site owners, not at your store’s end customers.
Contact: contact@surecarthub.com
2. What this policy covers
Covered
- Our website, checkout, customer account, and support related to plugins, themes, add-ons, and the SureCartHub app.
- License validation, activation limits, and update delivery for products you buy from us.
- The SureCartHub mobile app and its optional push-notification service.
- Data we process to operate those services.
Not covered
- Your own SureCart store’s privacy practices toward your customers (shoppers, subscribers, etc.). You are responsible for your storefront, checkout, and customer-facing privacy policy.
- SureCart’s platform privacy practices (payments, hosting of your merchant account on their systems). See SureCart’s policies for how they handle platform data.
- Third-party WordPress plugins or themes you install from other vendors — only products sold and supported by SureCartHub are described here.
3. Products and services we offer
Through surecarthub.com we may sell and license several types of products, for example:
| Type | Examples | Typical data involved |
|---|---|---|
| SureCartHub app | Mobile admin app for iOS/Android (and web build) | App license key, store API token, optional push registration |
| Plugins | WordPress plugins that extend SureCart or your stack | License key, site URL for activation, update checks |
| Themes | WordPress themes compatible with SureCart | License key, site URL for activation, update checks |
| Add-ons | Additional modules, integrations, or bundles | Same as plugins/themes, depending on product |
Each product has its own license and terms. A license for a plugin or theme does not automatically license the SureCartHub app, and vice versa. The mobile app only accepts license keys issued for the SureCartHub app product; other keys are rejected in the app with a clear message.
4. Information we collect
4.1 When you buy from surecarthub.com
When you purchase or request support, we (and our commerce stack, including SureCart on our store) may collect:
- Identity and contact: name, email address, billing details you provide at checkout.
- Order and license data: products purchased, order history, license keys, activation count and limits, refund/chargeback status.
- Payment-related data: processed by our payment provider (e.g. card or wallet details are handled by the processor — we do not store full card numbers on our servers). [Name your processor, e.g. Stripe/PayPal.]
- Account data: if you create a customer account on our site, login identifiers and preferences.
- Communications: support tickets, emails, and feedback you send to contact@surecarthub.com.
4.2 When you activate or update plugins, themes, or add-ons
Licensed software may contact our systems (or SureCart’s public license API on our behalf) to:
- Validate your license key;
- Register an activation (often tied to a site URL or domain you enter);
- Check for updates and deliver update packages;
- Enforce activation limits (e.g. number of sites per license).
Information typically includes: license key, product ID, site URL, WordPress/PHP version (if sent for compatibility), and technical identifiers needed to prevent abuse or piracy.
We use this only to deliver and protect products you paid for, not for advertising.
4.3 When you use the SureCartHub mobile app
| Data | Purpose |
|---|---|
| SureCart API secret token | Connects the app to your SureCart merchant account. |
| Store label / connection metadata | Identifies connected stores (including multi-store). |
| SureCartHub app license key | Unlocks app features where required; links to activations per store. |
| SureCart account ID | Stable activation fingerprint per connected store. |
| Notification preferences | Store events you want as push alerts (if enabled). |
We do not collect your SureCart login password in the app.
4.4 Merchant store data (app only)
When you connect a store, the app reads and may update data via the SureCart API (and optionally your WordPress site running SureCart) according to your token, such as products, orders, customers, subscriptions, coupons, and settings. That is your business data; we use it only to show and manage your store in the app.
4.5 Push notifications (SureCartHub app, optional)
If you enable push:
- On your device: Expo push token, installation ID, permission status, per-store preferences.
- On our notification service (e.g.
api.surecarthub.com): license key, store URL, store label, push token, platform, device name, event preferences. - Delivery: Expo Push; on Android, Google Firebase Cloud Messaging may be used for delivery.
Your SureCart store may send webhooks to our service for events you select.
4.6 Website technical data
Visiting surecarthub.com may generate server logs (IP address, browser type, pages viewed, referrer, timestamps) and cookies as described in Section 10.
5. How we use information
We use information to:
- process orders and deliver plugins, themes, add-ons, and app licenses;
- issue, validate, and limit license activations;
- provide software updates and security fixes;
- operate the SureCartHub app and optional push notifications;
- provide customer support and communicate about purchases, renewals, or policy changes;
- prevent fraud, abuse, and license sharing beyond your plan;
- comply with legal and tax obligations;
- improve reliability and security of our site and services.
We do not:
- sell your personal information;
- use the SureCartHub app for in-app advertising or third-party analytics SDKs in the current app build;
- use your merchant API token for anything other than operating SureCartHub when you have connected a store.
6. Legal bases (EEA / UK)
Where GDPR applies:
| Basis | Use |
|---|---|
| Contract | Fulfilling purchases, licenses, app access, updates |
| Legitimate interests | Security, fraud prevention, abuse of license limits, service improvement |
| Consent | Optional push notifications; non-essential cookies on the website |
| Legal obligation | Tax, accounting, and lawful requests |
You may withdraw consent for push or marketing cookies at any time (see Sections 9 and 10).
7. Where data is stored and processed
| Location | What |
|---|---|
| Your device | App API tokens and license keys in secure storage on iOS/Android; on web, browser storage (less protected than native). App preferences in local storage. |
| Your WordPress site | Plugins/themes run on your server; activations may store license state locally per product design. |
| SureCart | Our store orders and license records on SureCart’s platform; your connected merchant data when using the app. |
| SureCartHub servers | Website, license/update endpoints, push registration backend. |
| Expo / EAS | Push infrastructure for the app. |
| Payment processor | Payment card/wallet processing. |
8. How we share information
We share data only as needed:
| Recipient | Why |
|---|---|
| SureCart | Our own checkout, license API (/v1/public/licenses, activations), and your merchant API when you use the app |
| Payment processor | [Stripe / PayPal / etc.] — complete purchases on surecarthub.com |
| Hosting & email providers | Run the website, deliver download/update emails, support |
| Your WordPress site (optional) | Plugin REST or webhooks you configure |
| SureCartHub notification backend | Push registration and webhook routing |
| Expo | Push delivery |
| Google (FCM) | Android push delivery path |
| Authorities | When required by law or to protect rights and safety |
We do not share your merchant customer lists with advertisers.
9. Your choices and rights
Website & licenses
- Update account/billing via SureCart customer flows where available.
- Request access, correction, or deletion: contact@surecarthub.com (we may need to verify you via your purchase email).
- Deactivate a site activation in the product’s license UI or by contacting support.
SureCartHub app
- Disconnect stores (removes API token from device).
- Remove license from device or sign in with a different key.
- Disable push and unregister devices in notification settings.
- Uninstall the app.
Rights (EEA/UK and similar laws): access, rectification, erasure, restriction, objection, portability, and complaint to a supervisory authority.
California (CPRA): we do not sell personal information; you may have additional rights — contact us to exercise them.
10. Cookies and similar technologies (website)
minimal cookies:
We use cookies and similar technologies that are essential for the site to function (e.g. session, security, cart/checkout). We do not use advertising cookies.
analytics:
We also use [Google Analytics / other] to understand traffic. You can control cookies in your browser and [cookie settings link].
The mobile app does not use browser cookies; it uses on-device storage as in Section 7.
11. Retention
| Data | Retention |
|---|---|
| Orders & licenses | For the life of the product license and as needed for support, renewals, chargebacks, and legal/tax records |
| Activations | While the license is valid or until you deactivate a site |
| App data on device | Until you disconnect, clear license, or uninstall |
| Push registration | Until you unregister or we deactivate your license |
| Support email | As long as needed to resolve issues and for reasonable business records |
| Logs | Short operational periods unless needed for security investigations |
12. Security
We use reasonable technical and organizational measures (HTTPS, access controls, secure token storage on native app builds, license validation). No system is perfectly secure. Protect your license keys and API tokens; revoke API tokens in SureCart if a device is lost.
13. International transfers
We and our processors may process data in the United States and other countries. Where required, we use appropriate safeguards (e.g. Standard Contractual Clauses) for transfers from the EEA/UK.
14. Children
Our services are not directed at children under 16 (or the minimum age in your country). We do not knowingly collect children’s personal data.
15. Third-party links
Our site and app may link to SureCart, your store, documentation, or third parties we do not control. Their privacy policies apply separately.
16. Changes
We may update this policy. The current version will be posted here with a new Last updated date. Important changes may be announced on the site, by email, or in the app.
17. Contact
Email: contact@surecarthub.com
Website: https://surecarthub.com
